NOC Analyst - Military Veterans

Profile

About the role:nAs a Network Operationsu00a0Center Analyst at TQL, you will be responsible for performing alert monitoring of various internal applications and systems. You will analyze system trend data to recognize and proactively prevent IT incidents for the organization. You will also assist in the development of alerting procedures and runbook for IT Incident Management. u00a0nu00a0nWhatu2019s in it for you:nntIndependence to accomplish goals and personal development working with multiple key systemsntPaid relocation to Cincinnati, OHntAdvancement opportunities with structured career pathsntTQL's IT Team offers a hybrid worku00a0environment with the ability to work remotely 8 days per monthntWork-life balance to allow for maximum effort dailyntReimbursement for continuous education and technical trainingntWe win wherever we gou00a0- Voted a 2019-2021u00a0Computerworld Best Places to Work in ITnnnu00a0nWhat youu2019ll be doing:nntMonitor and analyze alerts and logs from various key systems such as database, network infrastructure, MPLS and other in-house applicationsntConduct initial triage of application events or incidents and determine proper escalation procedurentAct as an Incident Commander for IT incident events and direct the lifecycle from start to resolution and root cause analysisntManage an incident conference bridge to allow collaboration from Development and IT Infrastructure resourcesntMaintain reporting and performance metrics around the IT department incident data and provide results monthly to IT executive leadershipntLead a weekly discussion forum on remaining incident action items and root cause analysisntRecommend modifications to alert monitoring tools and identify opportunities to improve overall Monitoring Center processes u00a0ntContinually review overall alerting and monitoring posture and suggest opportunities for further improvementsnnu00a0nWhat you need:nntAssociate degree in Information Technology or Computer Science preferrednt1 year of IT incident management experiencentUnderstanding of basic network infrastructure, desktop and server technologies and system monitoring tools such as SolarWinds and LoginVSIntExperience with service desk ticketing systems such as JIRAntAbility to maintain and update written documentation for Monitoring Operations Center processes and proceduresn

Company info

Sign Up Now - MilitaryCrossing.com