Ops Manager - Station - Military Veterans

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Auto req ID: 296420BRPosition Type: Full timeEmployee Type: Non-ExemptJob SummaryFedEx Ground (FXG) is looking for a frontline manager. This Operations Manager role is crucial to FedEx and our commitment to serving as the engine of todayu2019s e-commerce economy with our on-time delivery of millions of packages each day.The best fit for this role is someone with the same drive for excellence, continuous improvement, and safety that FedEx strives to achieve each day. This person should have a strong ability to lead others and share our values of embracing a diverse, inclusive, and engaged workforce. More than 40% of our leaders at FedEx Ground started their FedEx careers on the front line. Come join a company with a passion for employee development and a future that is moving our economy forward.What makes you a good fit for this role?u2022 A background in leadership, mentoring and/or coachingu2022 Excellent verbal and written communication skillsu2022 Experience and understanding of warehouse, sortation, transportation, or order fulfillment environmentsu2022 Experience performing basic computer functionsWhat you will do in this role (day-to-day):u2022 Embrace safety as a precondition for all that we dou2022 Lead and coach a team of Package Handlers u2022 Manage specific day-to-day operations within the facilityu2022 Make your team feel valued and welcome through employee engagementu2022 Exhibit professionalism when leading and coaching a diverse teamUnique Job Elementsu2022 Work a flexible schedule, including weekends, holidays, and during inclement weatheru2022 A work environment that is not temperature controlledu2022 Work in a building with strict security requirementsu2022 Contribute to a fast-paced team with constant package volume that must be safely handled throughout the buildingEssential Functionsu2022 Serves as a champion for FXGu2019s Safety Above All Culture and supports all related initiativesu2022 Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivityu2022 Plans, organizes, staffs, directs and controls specific day-to-day operations within the station or hubu2022 Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)u2022 Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve resultsu2022 Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basisu2022 Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and mattersu2022 Participates in the development of and responsible for administering company safety strategies and programsu2022 Investigates, resolves and/or escalates customer service issues, as appropriateu2022 Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safetyu2022 Mentors and develops critical skill sets for new and/or less-experienced Operations Managersu2022 Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional mannerNon-Essential Functions:u2022 Performs other duties as assignedMinimum Educationu2022 High school diploma or GED required; Bacheloru2019s degree in Business, Logistics or a related area preferredMinimum Experienceu2022 Six (6) months of experience working in a fulfillment center, warehouse, or dock ORu2022 Six (6) months of ANY supervisory experience ORu2022 A bacheloru2019s degree in business, logistics or a related field (in lieu of experience) ORu2022 Six (6) months of experience as a Package Handler at FedEx GroundRequired Skills, Abilities and / or Licensureu2022 Ability to inspire a shared vision and empower and motivate a teamu2022 Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groupsu2022 Proven ability to apply sound business judgment to establish and accomplish goalsu2022 Verbal and written communication skills necessary to communicate with various audience levels and group sizesu2022 Ability to effectively provide employees instruction on process and practiceu2022 Ability to read, interpret and draw conclusions from numerical data and written informationu2022 Software skills, including use of Microsoft Office software and web-based applicationsu2022 Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer- based applicationsu2022 Ability to mentor, coach and act as a knowledge resource to other employees.% of Travel for the Position: 0-25%Address: 696 E Trimble RoadCity: San JoseState: CaliforniaZip Code: 95131Domicile Location: FXG-US/USA/P951/San Jose ColocationEEO StatementFedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforceSearch Engine Description: Warehouse & Distribution

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